Class Bookings
We offer recurring bookings so that you can have the same days and times available each week to secure your spot. These can be changed at any time to suit your lifestyle (subject to cancellation policy).
Please ask your clinician to book reoccuring bookings during your individual appointments.
Individual Appointments
All participants require an initial one-on-one assessment before starting classes. We want to see you thrive and achieve your health goals. We recommend 1:1 review sessions as needed to ensure your class program remains effective and relevant to your progress.
To keep your program safe and appropriately tailored, we ask that:
All participants require an initial one-on-one assessment before starting classes
If you’ve been away for 8 weeks or more, a brief review is required before returning to classes
If you’ve had time off due to injury/surgery, a review is required before returning to classes
These appointments are not included in your class memberships however may be subsidised by Medicare or Private Health cover.
Clinical Assessments
To properly assess your injury or condition, we may ask you to remove certain items of clothing so we can see how your body moves. You’re absolutely welcome to bring a friend, family member or support person to your appointment if you’d feel more comfortable.
Responsibility for Treatment
All treatment at PhysioHealth & Sports Injury Clinic is delivered by fully insured professionals. While we support and coordinate your care, any professional responsibility lies with your individual physiotherapist or exercise physiologist. Our team follows best-practice standards set by the Australian Physiotherapy Association and Exercise & Sports Science Australia.
Acknowledging Risk
By attending the clinic, you understand that using the gym and treatment spaces comes with some risk like the chance of slips, trips, or minor injuries. You accept these risks and agree not to hold PhysioHealth, our staff, or other clients responsible for any injury, damage or loss that might happen during your visit.
Medicare
You may recieve a Doctors referral for entitlement of a Medicare rebate for a set number of appointments.
We do not bulk bill Medicare. Full payment is required, and if you request we may send your claim to Medicare. Providing your bank details are stored with Medicare, you should recieve partial reimbursement.
Private Health
If you have Private Health ‘Extra’s cover’, you may be eligible to claim a portion of your fee’s. A gap payment for the balance will payable. Health fund rebates may be claimed as follows:
– Individual appointments: Pay on the day for on-the-spot health fund claims at reception
– Classes: Invoices can be provided on request for you to claim
Some health funds include a ‘health management program’ which can offer additional savings depending on your individual cover. This requires a form to fill out and submit with your attendance. Reach out to your health fund to check if you’re covered.
We find some health funds more generous to others. You may like to review your level of cover & compare at: https://privatehealth.gov.au
Third Party Payers
You may request that we send invoices to third party payers. This may include insurers such as Workers Compensation, CTP, NDIS, DVA, etc.
When you book an exercise physiology or physiotherapy session with our clinic, you agree to the following terms:
1. Funding Budget
It is your responsibility to ensure approval of your claim and funds have been approved by your third party payer prior to attending your individual appointment or classses.
2. Payment
If you don’t show up or cancel/reschedule within 24 hours, you will be charged the full cost of the session. This fee is your responsibility, even if your session is normally covered by a third-party. Most third-party payers do not cover missed or late-cancelled sessions, so you will need to pay the full amount yourself. You must pay for missed or late-cancelled sessions before booking any future appointments.
Direct Debit
Direct debit payments will be as per the Electronic Direct Debit Request Service Agreement (eDDRSA) available to view here.
We require at least 7 days notice to pause or cancel direct debits.