Cancellation Policy for Clients Covered by Third-Party Payers
When you book an exercise physiology or physiotherapy session with our clinic, you agree to the following terms. These terms apply if your sessions are paid for by insurance, workers' compensation, or other third-party funding.
1. Cancellation Policy
Please give us at least 24 hours' notice if you need to cancel or reschedule your appointment. This helps us offer your time slot to another client.
2. Missed Appointments
If you don’t show up or cancel/reschedule within 24 hours, you will be charged the full cost of the session. This fee is your responsibility, even if your session is normally covered by a third-party. Most third-party payers do not cover missed or late-cancelled sessions, so you will need to pay the full amount yourself.
3. Payment
You must pay for missed or late-cancelled sessions before booking any future appointments.